Accountabilities:

• Deal directly with customers either by telephone, e-mail, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Perform customer verifications

• Set up new customer accounts

• Process orders, forms, applications and requests

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Record details of inquiries, comments and complaints

• Communicate and coordinate with internal departments

• Handle documentary of customer service department team

• Provide feedback on the efficiency of the customer service process

• Response the order which assign by Customer Service Manager

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Qualifications:

• Bachelor's Degree in any field

• Female age 23-30 years

• Minimum 2 years’ experience in customer services or other related industry

• Strong customer service ethic. Service-minded, Positive Attitude

• Familiar with accounting background will be a plus

• Knowledge of customer service principles and practices

• Able to work under strong pressure and high stress tolerance

• Good command of written and spoken English

• Computer literate and able to type

• Energetic and self-motivated, target focused, with good interpersonal, organization and communication skills

• Good problem analysis and problem-solving and attention to detail and accuracy